In rare cases it can happen that the ATM does not issue any paper wallet during the buy/sell process. This can happen when the printer paper in the ATM is empty or when there is a paper jam at the device.
In any case, don't worry. Your purchased cryptocurrency is safe and not lost. Our Värdex customer hotline can help you in such a case.
In order to be as efficient as possible in handling this case, please have the following information ready:
- Exact date and time of your failed ATM purchase
- ATM Location
- Amount of money (CHF/EUR) you put into the ATM
- Type/Size of banknotes you put into the ATM
Customer SupportCan't find what you're looking for or you have a question about our products and services?
Hotline: (+41) 041 508 78 00