Frequently asked questions (FAQ)

Here you'll find the most frequently asked questions to buy and sell Bitcoin, Ethereum, Litecoin and Bitcoin Cash with our innovative Crypto ATMs, available throughout Switzerland and Liechtenstein.

FAQ:

What are blockchain network fees?
Every time you send cryptocurrency from one wallet to another, you incur a network transaction fee. This is the fee that is paid to confirm your transaction on the blockchain. The actual amount of fees vary depending on the cryptocurrency (Bitcoin, Ether, or Litecoin etc), the network capacity, and the market demand (i.e. how many transactions are looking to get confirmed at this point in time).

There is no way to escape this fee as it is an important feature of cryptocurrency – the network fees incentives miners to do the work that verifies transactions on the blockchain.
Why is my paper wallet still empty?
Transaction speed is the rate at which data is transferred from one account to another. The faster a transaction is confirmed, the better the transaction speed is said to be. Transaction speed of a blockchain is one of the prime parameters through which viability of a blockchain is gauged.

The cryptocurrency you bought at the ATM needs to be confirmed by the corresponding blockchain network. Based on the network speed this can take up to 24 hours. If you can not access your cryptocurrency even after 24 hours please contact our Värdex support team.
Why are transaction fees sometimes higher for ATMs than online services?
We are aware that our fees may be slightly higher than other service providers. We put in great effort and considerable investments to ensure a sustainable, advanced and highly secure ATM network for our customers. 

We therefore have higher costs in terms of maintenance, operations, security and compliance, which sometimes result in higher ATM fees compared to online service providers.
What is the daily limit for ATM transactions?
The daily limit amount is CHF 5’000 per customer and CHF 2’000 per transaction.
For Liechtenstein the daily limit is CHF 1’000 per customer.

For larger amounts, please contact our customer support at support@vaerdex.ch
I want to buy or sell large crypto amounts
Our crypto ATM services are designed to exchange small crypto and FIAT amounts only. If you want to buy or sell large amounts, our Värdex Exchange Points might be a good option for you.
Please get in touch with our customer support for more information.

For larger amounts, please contact our customer support at support@vaerdex.ch.
Which currencies does the ATM currently accept?
Our ATMs accept Swiss Francs (CHF) and Euros (EUR) to purchase Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC) and Bitcoin Cash (BCH).

You also have the possibility of exchanging Bitcoins (BTC) into Swiss Francs (CHF) through our ATMs.
Can I follow the status of the ATM network?
The status of our Värdex infrastructure and production systems are available here: https://vaerdex.statuspage.io

 

  Customer Support

Can't find what you're looking for or you have a question about our products and services?

Hotline: (+41) 041 508 78 00
Email: support@vaerdex.ch



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