The sell process consists two steps. In the first step you sell your BTC to Värdex Suisse directly via the ATM. And in the second step, as soon as the receipt of the BTC has been confirmed, you can withdraw the money at the ATM with your redeem ticket.
For the second step (withdraw money) it is necessary that the ATM has enough money to spend. In rare cases it can happen that the ATM does not have enough money to pay out.
If you want to withdraw a larger amount of money, we recommend calling our Värdex customer support beforehand to ensure that a complete withdrawal of money at the ATM is possible.
Customer SupportContact our customer support by phone to ensure that you can withdraw cash at your preferred ATM location.
Hotline: (+41) 041 508 78 00